EMV Debit Cards

Texas Bank will soon offer debit cards with chip technology. The embedded computer chip provides more security and wider international acceptance. These cards are already in wide use around the world and are now becoming the standard in the U.S.

Chip cards add an additional layer of security to the safeguards that already protect cards. Each time a cardholder uses their chip card it generates a code that is unique to that transaction. This makes it harder to counterfeit a card or to use it fraudulently for in-store purchases.

What You'll Do Differently

Chip cards are easy to use, but there are some differences compared to using a magnetic stripe card. Instead of swiping the card through the terminal, a chip card is inserted into a chip-enabled reader and stays in during the full transaction.

Follow these steps to use your card at a chip-enabled terminal:

  1. Insert your card face up and chip end into the chip-enabled terminal
  2. Leave the card in the terminal during the entire transaction
  3. Follow the instructions on the screen and either sign your name or enter your PIN as needed; be sure to remove your card and take your receipt when the transaction is complete

Learn More

View our FAQs for answers to common questions. If you have additional questions about chip cards, or if you are interested in opening an account, please call us at 903-657-1466 or visit your local branch.

FAQ

What is an EMV or “chip” card?

EMV stands for Europay, MasterCard and Visa, a global standard for inter-operation of integrated circuit cards (IC cards or “chip cards”).

Why is my Texas Bank Debit Card being changed?

The biggest benefit of EMV is the reduction in card fraud resulting from counterfeit, lost and stolen cards. EMV chip cards contain embedded microprocessors that provide strong transaction security features and other application capabilities not possible with traditional magnetic stripe cards. EMV cards have been in use in many other countries for several years and the United States is one of the last countries to migrate to EMV.

Do I use my card in the same manner as used today?

Yes, with one exception. EMV cards must remain in the terminal card reader until the transaction is completed. Magnetic stripe cards are typically inserted into a terminal and then immediately removed. With EMV cards you will insert your card into a slot in the terminal and not remove until your transaction is completed and you are prompted by the terminal to remove your card. This is necessary so that the security features on your card are properly synchronized for future transactions.

Can I continue to use my card for both PIN verified and signature verified transactions?

Yes. Just as with a magnetic stripe card, you will continue to have that option depending on payment brand rules, issuer preference and terminal owner network preferences. Different terminal types support different cardholder verification methods. For example, attended POS devices often support both PIN and signature verification while ATMs and unattended card-activated terminals typically support PIN only. 

When will my Texas Bank Debit Card be replaced with a new card with an EMV chip?

Your card will be replaced with a new chip card as your current card expires. You can continue to use your current cards until such time as you receive a replacement card. If you are planning to travel internationally or have an immediate need for a chip card, please contact us at 903-657-1466. 

Will my card always have both an EMV chip and a magnetic stripe?

Eventually cards will be issued with only the EMV chip. This will most likely not occur for several years depending on the duration of the transition period from stripe to chip. 

Will my EMV card be accepted at all merchants and ATMs?

Your card will continue to be accepted at all merchants and ATMs that accept Visa debit cards. 

What if a merchant or ATM is not equipped to accept EMV cards?

Texas Bank cards will be issued with both an EMV chip and a magnetic stripe. This allows your card to be accepted at terminals, regions, or countries that have not deployed EMV. 

Can I still use my current card?

You can use your current card until you get your chip card. At that time, activate your new chip card and start using it. Be sure to destroy your old card by cutting it up or shredding it. 

Do I need to sign the back of the card?

Yes. You still need to sign the back of your card.

Can I use it to make purchases online or by phone?

Yes. You can use your chip card to make these purchases as you do today.

Can I use my card at an ATM?

Yes. For ATM transactions, insert your card into terminal and follow the instructions on the screen. Depending on the type of ATM, you might be prompted to re-insert your card. Leave the card in the ATM until the transaction is complete and the card is released, and then remove your card and any money you might have withdrawn.

When I used my chip card, I was asked to select between “Debit” and “Visa Debit". Which one should I choose?

It is fine to select either one – your transaction will work either way.

What is the difference between chip and signature and chip and PIN?

You may be asked to provide your signature or enter your PIN to complete a transaction when you use your card. You will need to use your PIN at ATMs and it may be required at some unattended terminals such as fuel pumps and payment kiosks. 

What if my card is lost or stolen?

It's important to report a lost or stolen card immediately. Keep a record of the telephone number on the back of your card and call it if necessary. 

Will chip cards prevent data breaches?

While chip cards won't prevent the types of large-scale data breaches that have hit some merchants, they do make it extremely difficult to produce counterfeit cards from that stolen data.

Does a chip card contain more information about me that could be stolen?

No, a chip card does not contain any information about you that isn’t in your magnetic stripe cards – just your name, account number, and expiration date.

Can someone steal the information in my chip card remotely using radio waves or a “contactless reader”?

No, your chip card must be inserted into a POS terminal or ATM in order to read the chip.