Mobile Banking FAQ

What is Texas Bank Mobile App?

Texas Bank Mobile App gives you the ability to check balances, view transactions, and transfer funds from your mobile device. Texas Bank Mobile App offers convenient, secure, on-demand mobile banking services and delivers the information you need, when you need it.

Is Texas Bank Mobile App secure?

Texas Bank Mobile App delivers the highest level of security with multiple layers of authentication.

Is there a cost for Texas Bank Mobile App?

Texas Bank Mobile App is offered as a free service to all of our Texas Bank online banking customers. (Phone charges from your mobile provider may apply.)

Does Texas Bank Mobile App require software to be installed on my phone?

You would need to download the app from either the iPhone App Store or Google Play for Android.

Is there a waiting period after enrolling?

No. Once you've enrolled, the Texas Bank Mobile App is activated and ready to use, you just need to download the app. 

Do I need to be enrolled in online banking to use Texas Bank Mobile App?

Yes, you must be enrolled in online banking in order to sign up for mobile banking. You can sign up for online banking here. We will contact you, usually within one business day after you submit your application.

How do I use the mobile app?

Once you are enrolled:

  • On your iPhone or Android device, go to the iPhone App Store or Google Play and download the Texas Bank Mobile App.
  • Log in with your normal online banking login ID and password

Select an account to view account balances, or select a menu option to view details, review history, make transfers or view/send messages and alerts.

Why can't I access images and statements from the mobile app?

Texas Bank Mobile App is designed as a "mini" banking site. In order to enhance the user experience, we are unable to provide images and statements on the mobile application. You can still log in to your online banking on a regular computer to see your images and statements.

Can I nickname my accounts in the mobile app?

You can enter your own nicknames for your accounts in the account preferences menu on the regular online banking menu.