Text Banking FAQ

How do I start using Texas Bank Text Banking?

You must be an Online Banking customer first, then you will need to login to Online Banking and navigate to the 'Mobile Preferences' page to register your cell phone for Texas Bank Text Banking.

How many cell phones can I register for Texas Bank Text Banking?

You can register only 1 cell phone per Online Banking User account.

Do I have to nickname my accounts for Texas Bank Text Banking?

You will need to nickname your accounts for access with Text Banking. The nicknames can be up to 4 characters and can contain letters or numbers.

What all Text Prompts are available?

The available text prompts are as follows:

  • BAL – lists all registered account balances
  • BAL <nickname> – balance of the specific account
  • HIST – account history of the main account
  • HIST <nickname> – account history of the specific account
  • XFER <nickname> <nickname> <amount> – transfers amount between accounts
  • SUPPORT – sends website and phone number for support
  • HELP – receive a list of commands
  • LIST – receive a list of commands
  • STOP – to opt-out of Text Banking

Are Text Prompts case sensitive?

No, Text Prompts are not case sensitive. For example, you can type "bal" or "BAL"

What is the number I should use to send my Text Prompt?

The short code is 226563 "BANKME". This short code will only work if you have activated the Texas Bank Text Banking service on our Online Banking site.

How long does it take to get a response via text message?

You will normally receive a text message response within approximately a minute. Exact timing will depend on your mobile service carrier.

How secure is Texas Bank Text Banking?

Texas Bank Text Banking is secure. You can activate the service only after logging into our Internet Banking site. Text messages will never contain confidential information about you or your accounts and messages will never reference full account numbers. Texas Bank Text Banking is as secure as online banking, so rest assured that your information is protected.

Will I be charged for Texas Bank Text Banking?

Texas Bank does not charge for Text Banking. However, standard text messaging fees from your wireless carrier may apply. Please check with your mobile phone carrier if you aren't sure what fees apply when you send and receive text messages.

Will Texas Bank Text Banking work on my phone?

Yes it will, as long as you have text messaging enabled with your mobile carrier and use a carrier that the service supports. Please check with your mobile carrier if you are unsure.

Which carriers do you support?

Texas Bank Text Banking works on all major mobile providers in the U.S., including:

  • Alltel
  • AT&T
  • Nextel
  • Sprint
  • T-Mobile
  • US Cellular
  • Verizon Wireless
  • Virgin Mobile

How do I deactivate Texas Bank Text Banking?

You can text back "STOP" to 226563 on your activated cell phone, or you can return to the mobile banking page and click the Deactivate link next to your mobile device number. Your phone will no longer receive any text messages from Texas Bank Text Banking. You can add a new phone at any time if you change your mind later. You can reactivate Text Banking under Mobile Preferences.

What if my cell phone number changes?

If your cell phone number changes you will need to login to your Internet Banking and update the cell phone number under the 'Mobile Preferences' page.